Privacy Policy

1. LEGAL INFORMATION

This Privacy Policy explains how ALPHA Whats (referred to as “Controller,” “Owner,” “we,” “us,” or “our”) processes personal data on the website https://alphawhats.com/ and any related media channels, mobile websites, or applications (collectively referred to as the “Website”).

We strive to protect all personal information that we receive or generate. This Privacy Policy explains our data protection practices, including the nature of the personal information we collect, the means by which we collect it, the purposes for which we collect it, and how we use, process, protect, and share it.

Please read this entire Privacy Policy before submitting information to this Website. By accessing or using this Website and submitting any of your personal information to us, you consent to the terms and conditions of this Policy. If you disagree with any part of this Privacy Policy, please do not use this Website or any of our services and do not share any personal information with us.

Data Controller: ALPHA Whats, Givati 18, Rishon Le Zion

Contact Information: Email address: [email protected]

2. DEFINITIONS AND LEGAL REFERENCES

Personal Data (or Data): Any information that directly, indirectly, or in connection with other information, including a personal identification number, allows for the identification or identifiability of a natural person.
Usage Data: Information collected automatically through this Website (or third-party services employed in this Website), which can include: IP addresses or domain names of the computers utilized by the Users, URI addresses, the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit, and other parameters about the User’s device and IT environment.
User: The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
Data Subject: The natural person to whom the Personal Data refers.
Data Processor (or Data Supervisor): The natural or legal person, public authority, agency, or other body that processes Personal Data on behalf of the Controller.
Data Controller (or Owner): The natural or legal person, public authority, agency, or other body that, alone or jointly with others, determines the purposes and means of processing Personal Data, including the security measures concerning the operation and use of this Website.

3. COLLECTING OF DATA

We collect and process personal information through various means:

Ordering our Services: When you order our services, your contact information, payment information, and identification information will be used to process your order and deliver our services.
Joining our Mailing List: When you subscribe to our mailing list, your email address will be used to send updates, news, and other commercial information.
Contacting Us: If you contact us regarding any services (via email), we may collect and retain your contact details and communication for handling your query and keeping records.
Other Means of Collection: We collect personal information voluntarily submitted by you, information from your browser, technical data, and data from third parties and public sources.

4. COLLECTED DATA

The personal information we collect varies by user, transaction, and purpose, but generally includes:

Contact and Identification Information: Information provided when communicating using our Website, registering an account, or ordering our products.
Location Information: Provided by a mobile or other device interacting with our Website or associated with your IP address.
Activity Information: About your use of our Website and services.
Usage Data: Technical and device data, including IP address, browser type, and device identifier.

5. PURPOSE OF DATA COLLECTION

We use the personal information we collect for:

Contacting You: By email, telephone calls, or other electronic communication.
Providing Services and Processing Orders.
Managing Your Requests: Attending and managing your requests to us.
Responding to Requests and Questions: Resolving disputes, investigating concerns, and monitoring and improving our responses.
Testing, Research, Analysis, and Development: Improving our Website and services.
Facilitating Transactions: With third parties, if applicable.
Legal Compliance: Responding to law enforcement requests and complying with legal obligations.
Other Business Purposes: Data analysis, identifying usage trends, and evaluating promotional campaigns.

6. METHODS OF DATA PROCESSING

ALPHA Whats takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. Data may be accessible to persons in charge of operation, or external parties as Data Processors.

7. TRANSFERS AND SHARING OF DATA

Data transfers may involve transferring your data to a country other than your own. ALPHA Whats may store and process your data outside the European Union (EU)/European Economic Area (EEA), including in the United States. We may share your personal data with:

Internal Recipients: Authorized employees requiring access to fulfill their obligations.
Processors: Other entities acting as data processors.
Partners and Third Parties: To provide services.
Public Authorities: For legal compliance.

8. RETENTION TIME

Personal Data will be processed and stored for as long as required for the purpose it was collected. Once the retention period expires, Personal Data will be deleted.

9. RIGHTS UNDER GDPR

Users have the right to:

Withdraw Consent: At any time.
Object to Processing: Under certain circumstances.
Access Data: Learn if Data is being processed and obtain a copy.
Verify and Seek Rectification: Update or correct Data.
Restrict Processing: Under certain circumstances.
Delete Data: Under certain circumstances.
Data Portability: Receive Data in a machine-readable format.
Lodge a Complaint: With the data protection authority.

Requests can be directed to ALPHA Whats through the contact details provided in this document.

10. PRIVACY POLICY SUPPLEMENT FOR CALIFORNIA USERS

This supplement applies solely to residents of California who are subject to the California Consumer Privacy Act of 2018 (CCPA).

Categories of Personal Information Collected:

Identifiers: Real name, email address, etc.
Internet Activity: Browsing history, interaction with websites.
Order Information: Contact, identification, and financial information.

California Residents’ Rights:

Right to Know: Request information about the collection and use of personal information.
Right of Deletion: Request deletion of personal information under certain circumstances.
Right to Data Portability: Access personal information in a portable format.
Right to Opt-Out of Sale of Personal Information: Direct us to stop selling personal information.
Right to Non-Discrimination: For exercising any of your rights.

To exercise any rights, contact us using details provided in this document.

11. CHANGES TO THIS PRIVACY POLICY

ALPHA Whats reserves the right to make changes to this Privacy Policy at any time by notifying its Users on this page and possibly within this Website and/or sending a notice via any contact information available. Users are encouraged to check this page often. Changes affecting processing activities based on User’s consent will require new consent from the User.